Quick Answer: A typical Junk Nurse job: arrival in the 2-hour window with a 30-minute heads-up text, 5–15 minute walkthrough, firm written quote, loading (30 min to 4 hours depending on volume), final sweep, and payment by card, check, or cash. You leave with a clean space and a receipt.
The step-by-step
1. Booking
You call (630) 294-1340, text photos, or use the contact form. We schedule a 2-hour arrival window for the soonest available slot.
2. 30-minute heads-up text
About 30 minutes before we’re on the way, the crew lead sends you a text. This is when to stop whatever you’re doing and head to the door.
3. Arrival and walkthrough
Crew arrives in the window. We meet you at the door and walk through the spaces being cleared. You point at items going, mark items staying. We note any special handling (appliances with refrigerant, large furniture needing disassembly, items in tight spaces). Takes 5–15 minutes.
4. The firm quote
After the walkthrough we give you a written, firm price. This is the price you’ll pay when we’re done — not an estimate. If you say yes, we start. If you say no, you owe us nothing — no trip charge.
5. Loading
The crew loads everything. Furniture, appliances, boxes, yard items — whatever’s going. We bring pads, dollies, straps, and tools to disassemble items that won’t fit out the way they came in. Floors and doorways get protected. You can stay and watch or leave the crew to it.
6. Final walkthrough
When we’re done loading, we walk back through the spaces with you. We confirm nothing went that shouldn’t have and everything that was supposed to is gone.
7. Sweep
We sweep the floor of every cleared space. The room looks better than when we got there.
Ready to get started? Call Junk Nurse at (630) 294-1340 or request a free quote online. Mon–Sat, 7am–7pm.
8. Payment
We run your card, take a check, or accept cash. You get a receipt by email.
9. Off to sort, donate, recycle, dispose
After we leave your property, the crew routes the load. Donatable items go to Hesed House (Aurora), Furniture Bank of Illinois (Carol Stream), or Habitat ReStore. Metal goes to scrap. Electronics go to a registered Illinois e-waste recycler. Refrigerant gets recovered. Only what truly can’t be reused or recycled goes to the transfer station.
What might catch you off guard
- Crew is faster than you expect. Two trained crew with proper equipment can load a typical garage in 60–90 minutes. People sometimes leave for an errand and come back to find we’re already done.
- We protect doorways and floors. Furniture pads, runner mats, careful angles — we don’t bang things into your walls.
- Disassembly is included. Sectionals, large desks, exercise equipment, bedframes — if they don’t fit out the door, we take them apart. You don’t need to.
- We’ll pause for questions or sentimental moments. If you change your mind about an item, just say so. If you need a minute, you take a minute.
What you should have ready
- Clear access path from items to where the truck can park
- Hazmat (paint, propane, oil, etc.) set aside, not in the cleanout pile
- Anything sentimental you want to keep clearly marked or pulled aside
- Pets secured in a room we won’t be entering
- Payment ready (card, check, cash all accepted)
For prep specifics, see How to Prepare for Junk Removal Day.
Related reading:
Ready to get started? Call Junk Nurse at (630) 294-1340 or request a free quote online. Mon–Sat, 7am–7pm.